Last updated: July 13, 2025
Introduction
This Privacy Policy describes how we collect, use, process, and protect your personal information when you use our business management platform. We are committed to protecting your privacy and ensuring transparent data practices.
By using our service, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Company information
- Job title and role
- Profile picture (optional)
- Account preferences and settings
Business Data
Through your use of our platform, we process:
- Employee records and information
- Financial data and transactions
- Project and task information
- Customer and vendor data
- Communication records
- Documents and files you upload
Usage Information
We automatically collect information about how you use our service:
- Log data (IP address, browser type, device information)
- Feature usage and interaction patterns
- Performance metrics and error reports
- Session duration and frequency
Payment Information
For billing purposes, we collect:
- Billing address and contact information
- Payment method details (processed by third-party payment processors)
- Transaction history and invoices
Note: We do not store complete credit card numbers or payment credentials on our servers.
How We Use Your Information
We use the collected information for the following purposes:
Service Provision
- Provide and maintain our business management platform
- Process transactions and manage billing
- Enable collaboration features within your organization
- Provide customer support and technical assistance
Service Improvement
- Analyze usage patterns to improve functionality
- Develop new features and services
- Monitor and ensure service performance and security
- Conduct research and analytics
Communication
- Send service-related notifications and updates
- Respond to your inquiries and support requests
- Send important security and policy updates
- Provide product updates and feature announcements (with consent)
Legal and Security
- Comply with legal obligations and regulatory requirements
- Protect against fraud, abuse, and security threats
- Enforce our terms of service and policies
- Resolve disputes and investigate violations
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Cloud hosting and infrastructure services
- Payment processing and billing
- Customer support tools
- Analytics and monitoring services
- Email and communication services
These providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose information when required to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety
- Investigate potential violations of our terms
- Prevent fraud or security threats
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
Consent
We may share information with other parties when we have your explicit consent to do so.
Data Security
We implement comprehensive security measures to protect your information:
- End-to-end encryption for data transmission
- Encryption of data at rest
- Regular security audits and vulnerability assessments
- Multi-factor authentication options
- Access controls and employee training
- Regular backup and disaster recovery procedures
- SOC 2 Type II compliance (when applicable)
While we strive to protect your information, no method of transmission over the internet is 100% secure. We continuously work to improve our security practices.
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account information: Retained for the duration of your account and up to 3 years after closure
- Business data: Retained according to your data retention settings and legal requirements
- Usage logs: Typically retained for 12-24 months for security and analytics purposes
- Financial records: Retained for 7 years to comply with accounting and tax regulations
You can request deletion of your data at any time, subject to legal and contractual obligations.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a structured format
- Export your business data from our platform
Correction and Updates
- Update your account information and preferences
- Correct inaccurate or incomplete data
- Modify your communication preferences
Deletion and Restriction
- Request deletion of your personal information
- Restrict processing of your data
- Object to certain data processing activities
Withdrawal of Consent
Where we rely on your consent for processing, you can withdraw consent at any time through your account settings or by contacting us.
International Data Transfers
Our service may be hosted and operated from various locations worldwide. When you use our service, your information may be transferred to and processed in countries other than your own.
We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by relevant data protection authorities
- Other lawful transfer mechanisms as available
Children's Privacy
Our service is designed for business use and is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Notify you via email or through our service
- Post the updated policy on our website
- Update the "Last updated" date at the top of this policy
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@teamview.app
Data Protection Officer: dpo@teamview.app
For EU residents: You also have the right to lodge a complaint with your local data protection authority.